The current career opportunities available at Veterinary Transplant Services, Inc. are listed below. Click to expand each job listing for more details.
Customer Relations/Office Administrator
The Right Person for the Position:
The person in this position needs to be smart, energetic, organized and friendly! We emphasize customer service and often this person will be the VTS contact with our customers. The primary job responsibility involves talking with veterinarians and technicians who contact VTS by phone or online to respond to customer requests for grafts, answering questions regarding our products, and then organizing shipments (including invoicing/shipping paperwork, etc. for domestic and international orders) to meet surgery schedules. Product knowledge training is provided. This person must be extremely organized and detail-oriented, because it is important that the correct grafts are sent to the clinic and graft tracking requires that invoices and documentation are complete and accurate. A fun and essential part of the job is developing and maintaining supportive and professional relationships with our customers and knowing that you will be helping pets live healthier, more pain-free lives.
This person will also assist with VTS’ marketing program; participating in conception and implementation of our marketing activities, managing customer contact data, supporting training courses, helping with conference preparations, etc. Additional responsibilities include: light bookkeeping, (e.g., receipt entry, downloading invoices/statements, assessing finance charges, etc.), maintenance of digital and physical filing systems, transplant record data entry, and providing other administrative support including for audits, as needed. This position supports the Senior Office Administrator and Director and will require independent thinking and prioritizing of their own job tasks given the changing nature of the day-to-day requirements. Occasional travel to conferences may be possible.
Essential Job Skills & Attitudes:
The ideal candidate should possess a high level of professionalism, along with excellent customer service and organizational skills. They should be a fast learner, thrive in a busy environment, and have an interest in understanding veterinary/surgical/medical issues. The ability to work independently to accomplish their tasks to be a critical part of a good team are essential. In summary, VTS needs someone who is: an energetic, extremely detail-oriented, customer service-focused person, who has a positive “can-do” attitude, and who is adaptable and capable of managing multiple long- and short-term projects.
Maturity, stability and desire for a busy 3⁄4 or up to full-time position are necessary.
BS in Management/Administration, Biology, Veterinary Technician or Administration, or related field, or equivalent is desired.
At least 3 years of successful experience in a similar position (e.g., as an office administrator, administrative assistant, or having
a role in customer service, sales, education, order fulfillment, etc.), or equivalent is required.
Familiarity with QuickBooks and basic accounting is strongly preferred.
Practical knowledge of MS Office programs, including: Access and Excel database data entry; some knowledge of Word document formatting is helpful; PowerPoint is less essential, and familiarity with Adobe would be a plus.
Well-organized, comfortable with extreme attention to detail, as well as good typing & grammar skills are required.
An ability to work independently, plan, and follow through is essential.
It’s a huge plus if you think science is cool!
Salary is competitive, DOE, and benefits are exceptional for a small company. We offer a 401k retirement plan, paid time off, a paid healthcare benefits package, and a good working environment. 75% or Full Time: 6.5 to 8.5 hrs/day M-F. Hours: 8-10 am to 4:30-6:30 pm
Submit your résumé and a cover letter that summarizes your qualifications and explains why you are interested in this job to
Dr. Newman through Craigslist, ZipRecruiter, directly to firstname.lastname@example.org, or by fax to (253) 856-1830.