The current career opportunities available at Veterinary Transplant Services, Inc. are listed below. Click to expand each job listing for more details.
Customer Relations/Office Administrator
The Right Person for the Position:
The person in this position needs to be smart, energetic, organized and friendly! The primary job responsibility involves talking with veterinarians and technicians who contact VTS by phone or online to respond to customer requests for grafts, answering questions regarding our products, and then organizing shipments (including invoicing/air bills, etc. for domestic and international orders) to meet surgery schedules. Product knowledge training is provided. This person must be extremely organized and detail-oriented, because it is important that the correct grafts are sent to the veterinary clinic, it is essential that invoices and air bills are complete and accurate, and we emphasize excellent customer service. A fun and essential part of the job is developing and maintaining supportive and professional relationships with our customers.
This person will also assist with VTS’ marketing program; participating in conception and implementation of our marketing activities, managing customer contact data, supporting training courses, helping with conference preparations, etc. Additional responsibilities include: light bookkeeping, (e.g., receipt entry, finance charges, etc.), filing, data entry, proofreading, and providing other administrative support as needed. This position supports the Senior Office Administrator and Director and will require independent thinking and prioritizing of their own job tasks given the changing nature of the day-to-day requirements.
Essential Job Skills & Attitudes:
The ideal candidate should possess a high level of professionalism, along with excellent customer service and organizational skills. They should be a fast learner, thrive in a busy environment, and also have an interest in understanding veterinary/surgical/medical issues. The ability to work independently to accomplish their tasks & to be a critical part of a good team are needed.
– Energetic, customer service-oriented and persistent to stay focused on finishing projects
– Positive “can-do” attitude
– Able to manage multiple long- and short-term projects
– Extremely detail-oriented
– Maturity, stability and desire for a busy full-time position are necessary.
– BS in Management/Administration, Biology, Veterinary Technician or Administration, or related field, or equivalent is desired. At least 3 years of successful experience in a similar position (e.g., as an administrative assistant, office administrator, customer service, sales, education, order fulfillment, etc.), or equivalent is required.
– Familiarity with QuickBooks is strongly desired. Practical working knowledge of MS Office programs is essential, including: Access database data entry; Word, some advanced knowledge of document formatting is important; Excel and PowerPoint are less essential, but it would be a plus.
– Well-organized, comfortable with extreme attention to detail, as well as good typing & grammar skills are required. Ability to work independently, plan ahead and follow through is essential. It’s a huge plus if you think science is cool!
– Tissue or cell banking, laboratory, or veterinary experience highly desirable.
– Experience with QC, SOP’s, and equipment validation a plus.
– Familiarity with animal anatomy and terminology.
– Experience with cell culture and viability counts helpful.
– Certified by the American Association for Laboratory Animal Science (AALAS), American Association of Tissue Banks (CTBS).
Salary is competitive, DOE, and benefits are exceptional for a small company. We offer a retirement plan, paid time off, a healthcare benefits package, and a good working environment. Full Time: 8.5 hrs/day M-F. Hours: 8-9 am to 4:30-5:30 pm
Submit your résumé and a cover letter that summarizes your qualifications and explains why you are interested in this job to Dr. Newman through Craigslist or by fax (253) 856-1830. DOWNLOAD JOB POSTING (PDF)